Covid-19

Crisis Management

Mitigation measures followed :

• Neospark has defined communication plans for employees, customers, and vendors.
• Neospark scheduled meetings or calls among members of the management team on a periodic basis to evaluate the current situation.
• Neospark set up business continuity and recovery plans based on several scenarios.

People Management

Mitigation measures followed:

Neospark monitored the status of every employee in the organisation on the following parameters:

• Where they are currently situated
• Their health status
• Their current activity status
• Disclosure of their family members' health issues

• Daily monitoring (across all locations).
• A thermal check-up /scanning at the entry point for all employees.
• Ask employees to track all contact with co-workers.
• Policy pertaining to work from home
• Restricted non-essential travel and promote flexible working arrangements.
• Communicated personal hygiene good practices to employees and educated them on social distancing measures.
• Provided masks, wipes, and other personal hygiene products to on-site employees.

Contamination from employees returning from a tour/restricted zone

Mitigation measures followed :

• Enforced / Implemented the 14-day quarantine for employees returning from a restricted zone or a state.
• Permit access to production floor only after 14-day home quarantine is completed.

Inadequate availability of manpower due to absenteeism spikes

Mitigation measures followed :

Plant operations:

• Prepared a roster of employees operating in the plant, keeping in mind risk assessment, location proximity, health reports, and production line requirements.
• Provided a production plan based on critical products to serve the market and focus on the domestic market (as the export market may face dispatch issues).
• Provided letters for employees who must travel and require a transport vehicle and drivers.
• Classified business activities as mission-critical (critical activities that need to be completed during lockdown) and others.
• Prepared and effectively communicate a detailed work chart of activities, roles, and responsibilities.
• Ensured that all payments and collection transactions are done electronically, and that bank transfer details are collected and updated for all electronic transfers.

Contract employee health issues

Mitigation measures followed :

Restricted contractor access to plant or office operations. In case of contractor access is inevitable,

• Confirmed from third parties/vendors that no employees are infected, and measures are being taken to detect the virus.
• Set up thermal scanning/check-up at all entry points.
• Obtained declaration that staff has not been forced to come to work under the current scenario.

Plant and warehousing operations

Mitigation measures followed :

• Identified and prioritised the critical products to be manufactured as per customer/government requirements.
• Planned to maximise capacities in plants.
• Evaluated the allocation of available labour between production shifts to maintain the safety and wellbeing of workers.
• Prioritised scheduled maintenance activity

Contamination of workplace

Mitigation measures followed :

• Prepared SOP w.r.t. COVID-19, which states the additional steps that need to be taken to ensure sanitisation.
• Advised routine cleaning of all frequently touched surfaces in the workplace, such as workstations, keyboards, telephones, handrails, and doorknobs.
• Discouraged workers from using other’s phones, desks, offices, or other work tools and equipment, when possible. If necessary, clean and disinfect them before and after use.
• Provided disposable wipes so that commonly used surfaces such as doorknobs, keyboards, remote controls, desks, other work tools and equipment can be wiped down before each use.

Contamination at the warehouse

Mitigation measures followed :

• Frequently sanitised all warehouses and hubs with appropriate disinfectants.
• Checked all warehouse employees for symptoms of being unwell, and thermally scan all employees at entry.
• Ensured all employees handling our products wear face masks and gloves.

Inadequate social distancing

Mitigation measures followed :

To increase social distancing among employees,

• Extended lunch hours.
• Staggered lunch hours by department.
• Increased the area required for the canteen.
• Demarcated seating/standing areas in the canteen with adequate distance.
• Provided cleaning staff with the required dress.